Business Analyst – Atlassian Cloud Migration (Testing, Deployment, Hypercare)

About the Role 
We are seeking an experienced Atlassian Business Analyst with a strong focus on testing, UAT 
coordination, deployment planning, and Hypercare execution to support a strategic migration 
from Atlassian Data Center to Atlassian Cloud (Jira and Confluence). This role is central to 
ensuring a high-quality, well-governed, and minimally disruptive transition for our engineering, 
IT, and business teams. You will own the end-to-end testing lifecycle, lead UAT coordination 
and execution, drive defect triage and reporting, and serve as a key orchestrator of deployment 
and Hypercare activities — while acting as a critical liaison between technical teams, 
stakeholders, and vendors. 
Key Responsibilities 
? Testing Strategy & Execution 
• Define, own, and execute a comprehensive end-to-end testing strategy across all migration 
phases, including functional, regression, integration, and smoke testing 
• Develop detailed test plans, test cases, and test scripts aligned to migration scope, integration 
dependencies, and business-critical workflows 
• Coordinate and execute testing across Jira Software, Jira Service Management, and 
Confluence — validating workflows, schemes, permissions, project configurations, and 
Marketplace app functionality in the Cloud environment 
• Validate that all integrations (CI/CD pipelines, REST API consumers, third-party apps) are 
functioning as expected post-migration 
• Maintain a centralized test case repository and ensure traceability from requirements through 
test execution and sign-off 
? UAT Coordination & Execution 
• Serve as the primary coordinator for all UAT activities, managing scheduling, participant 
onboarding, environment readiness, and execution tracking 
• Partner with business stakeholders, integration owners, and platform teams to define UAT 
scope, entry/exit criteria, and acceptance standards 
• Facilitate UAT sessions, providing guidance and real-time support to testers throughout 
execution cycles 
• Track UAT progress against plan, proactively identifying blockers and escalating risks to keep 
execution on schedule 
• Obtain and document formal UAT sign-off from stakeholders prior to go-live authorization 
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� Defect Triage, Tracking & Reporting 
• Lead defect triage sessions, facilitating prioritization discussions with technical and business 
stakeholders to assess severity, impact, and resolution ownership 
• Maintain a structured defect log (in Jira), ensuring all issues are clearly documented with 
reproduction steps, severity ratings, ownership, and resolution status 
• Produce regular testing status reports and defect dashboards for project leadership, surfacing 
trends, blockers, and go/no-go risk indicators 
• Track defects through the full lifecycle — from identification through resolution, retest, and 
closure — ensuring nothing falls through the cracks 
• Define and enforce defect SLAs in alignment with migration risk thresholds and go-live criteria 
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s7 Deployment Planning & Execution 
• Collaborate with technical leads and project managers to develop detailed deployment plans, 
including cutover sequencing, task ownership, timing windows, and dependency mapping 
• Maintain and manage cutover runbooks and checklists, ensuring all pre-cutover, during- 
cutover, and post-cutover steps are clearly defined and assigned 
• Develop and maintain rollback plans with clearly defined trigger criteria and execution steps 
• Coordinate with Atlassian, third-party vendors, and internal platform teams during migration 
execution windows to ensure smooth, on-plan delivery 
• Track deployment task completion in real time during cutover events, flagging deviations and 
driving rapid decision-making 
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� Hypercare Planning & Execution 
• Design and own the Hypercare plan, defining support coverage models, escalation paths, 
monitoring checkpoints, and issue response SLAs for the post-go-live stabilization period 
• Serve as the Hypercare execution lead, coordinating daily standups, issue intake, triage, and 
resolution tracking during the stabilization window 
• Monitor system health, integration performance, and user-reported issues in real time following 
migration go-live 
• Produce daily Hypercare status reports summarizing open issues, resolution progress, user 
impact, and overall system stability 
• Define and manage the criteria for Hypercare exit, ensuring all critical issues are resolved and 
stakeholders formally acknowledge transition to steady-state support –? Planning, Risk & Dependency Management 
• Maintain a RAID log (Risks, Assumptions, Issues, Dependencies) with a focus on testing and 
deployment risks 
• Identify and escalate blockers that could impact UAT completion, deployment readiness, or 
Hypercare stability 
• Collaborate with integration owners to ensure all connected systems are included in test scope 
and deployment sequencing 
• Support go/no-go decision-making by providing clear, data-driven readiness assessments 
based on testing outcomes and open defect status 
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� Documentation & Reporting 
• Create and maintain migration documentation including test plans, UAT coordination guides, 
defect triage logs, deployment runbooks, cutover checklists, and Hypercare playbooks 
• Develop stakeholder-facing status reports and dashboards that translate technical testing and 
deployment details into clear, actionable insights 
• Ensure all documentation is version-controlled and kept current throughout all migration 
phases 
• Post-Migration Optimization User Training: Updating documentation and training users on the 
differences between Data Center and Cloud functionality. 
Required Qualifications 
• 5+ years of experience as a Business Analyst or QA/Testing Coordinator, with at least 2+ 
years focused on Atlassian platforms (Jira Software, Jira Service Management, Confluence) 
• Demonstrated experience leading UAT coordination and execution on large-scale platform 
migrations or enterprise system implementations 
• Proven track record managing defect triage processes, including logging, prioritization, 
tracking, and reporting through resolution 
• Experience developing and executing deployment runbooks, cutover plans, and rollback 
strategies 
• Hands-on experience designing and executing Hypercare support models for post-go-live 
stabilization 
• Strong proficiency with Jira for defect tracking and reporting (dashboards, filters, and custom 
reports) 
• Experience with Atlassian Data Center to Cloud migrations or large-scale Atlassian platform 
upgrades, Specifically the differences in API and functionality between Data Center and Cloud 
• Strong understanding of Jira and Confluence administration, including workflows, schemes, 
permissions, and project configurations 
• Excellent organizational, communication, and stakeholder management skills with the ability to 
drive accountability across cross-functional teams 
Preferred Qualifications 
• Familiarity with Atlassian Cloud migration tools (Jira Cloud Migration Assistant, Confluence 
Cloud Migration Assistant) 
• Experience with enterprise SSO/SAML integrations (Okta) in the context of Atlassian Cloud 
testing and validation 
• Knowledge of Atlassian Access / Guard and cloud security/governance features 
• Background in ITSM or DevOps environments 
• Experience working in a cybersecurity or high-compliance technology environment 
• Familiarity with tools such as ServiceNow, Salesforce, GitLab, Jenkins, Slack, or similar that 
commonly integrate with Jira/Confluence 
What You'll Bring 
• A structured, execution-focused approach to managing complex testing and deployment 
workstreams in a fast-moving enterprise environment 
• The ability to drive accountability across stakeholders, testers, and technical teams to keep 
UAT and deployment activities on track 
• A sharp eye for defect patterns and risk signals, translating testing data into clear go/no-go 
recommendations for leadership 
• A proactive, calm-under-pressure mindset — especially during high-stakes cutover and 
Hypercare windows 
• Comfort operating in a fast-paced, security-focused enterprise environment where precision 
and reliability are non-negotiable