Incident Manager (Cloud Migration)
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Role Overview
The Incident Manager will be responsible for managing and coordinating all migration-related incidents during and after application cutover activities. The role ensures timely resolution, stakeholder communication, and operational stability throughout the migration lifecycle. Backup Change Manager.
Key Responsibilities
- Track, manage, and coordinate migration-related incidents during cutover and post-migration phases.
- Act as the central point of coordination for ongoing issues, escalations, and resolution tracking.
- Facilitate incident triage calls with technical teams, vendors, and client stakeholders.
- Monitor incident progress and ensure timely updates are communicated until closure.
- Maintain incident logs, action trackers, and status reporting dashboards.
- Escalate critical issues appropriately to ensure service restoration within agreed timelines.
- Coordinate root cause analysis and post-incident review activities.
- Provide regular operational updates to project leadership and stakeholders.
- Support stabilization activities during hypercare periods following migration.
- Provide backup support for Change Management activities during heavy pre-migration periods.
Required Skills & Experience
- Strong understanding of ITIL Incident Management processes.
- Experience managing incidents in enterprise IT or migration environments.
- Excellent coordination, communication, and stakeholder management skills.
- Ability to manage high-severity incidents under pressure.
- Familiarity with ITSM tools such as ServiceNow or equivalent.
- Strong analytical and problem-solving skills.
Preferred Qualifications
- ITIL Foundation certification or equivalent.
- Experience supporting migration cutovers or large-scale infrastructure/application transitions.
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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